User Agreement of the Groza Exchange Service

General Provisions

This agreement is concluded between the client and the online service for the exchange of fiat, electronic and cryptocurrencies Groza (hereinafter referred to as the "contractor"). Before using the service, the client is obliged to familiarize themselves with the regulatory framework, in particular - to study this user agreement. In terms of status, it is equivalent to a written document and has full legal force. The client cannot count on 100% functionality of Groza and assistance from the service until they have read the text below.

Terminology

To simplify the understanding of the regulatory framework, all terms on the site have a clear definition:

"Groza" - brand (trademark) and name of the online service that carries out currency exchange through a software interface;

Contractor - a service that exchanges cryptocurrencies, electronic and fiat money at established rates;

Client - an individual receiving services from the contractor (exchanger);

Fiat (fiduciary) money - standard monetary currencies (rubles, dollars, euros, etc.) stored in bank accounts/cards;

Electronic money - virtual currency with a unique designation and its own unit of calculation (WebMoney, Qiwi, AdvancedCash, etc.);

Cryptocurrency - electronic means of payment that has no physical expression (only virtual);

Payment systems - a replacement for settlements in physically expressed money: both within the country and on the international currency market;

Payment - a financial transaction for the transfer of funds from the client to the contractor and vice versa;

Application - a written/programmatically executed intention of the client to exchange funds;

Partner - an individual who attracts new clients to the online service (on a paid basis).

What are the client's responsibilities?

If the client plans to use a bank card to carry out exchange transactions, it must first be verified, that is, to check that it belongs to the owner. The contractor has the right not to fulfill its obligations if:

the client has incorrectly indicated the details;

the client attempted to carry out an incorrect transaction (went beyond the established limits);

the transaction was prohibited by the bank or payment system.

In addition, when using the Groza service, the client is obliged to:

provide correct information about themselves and their means of payment;

have stable access to the Internet (a connection failure may disrupt the transaction);

follow all established rules of the exchange service.

What are the responsibilities of the contractor?

The Groza online service is obliged to carry out exchange transactions on time at the clients' requests - at the current established rates, and in full. At the same time, the contractor has the right to:

suspend the service in the event of technical malfunctions, and during technical/modernization work;

reject customer requests at their own request (without explaining the reasons);

ask customers for confirmation of completed transactions - payment receipts and screenshots;

give discounts to individual customers and partners;

change the terms of the referral program;

do not perform exchange transactions if confirmation of the customer's identity is required;

do not respond to messages from the customer if the latter behaves inappropriately towards the service employees.

At the same time, the most important responsibility of the contractor is to maintain the confidentiality of clients. Personal data, the size and direction of transactions - this information is securely encrypted and does not go beyond the system.

Regulations for exchange transactions

Cooperation between the client and the contractor begins immediately after clicking the "Start exchange" button. This automatically means that the client has read the agreement and accepted all its terms. After activating the application, the online service processes it up to 15 minutes, and if technical problems arise - up to 2-3 hours.

If within 15 minutes from the moment the application is created the client has not deposited the specified amount to the contractor's account, the latter has the right to reject the transaction. The application receives the "Deleted" status. If the payment is made after deletion, the client needs to contact the technical service (contacts are indicated on the contractor's website) and confirm their details. The application will be returned to active status, and the funds will be successfully exchanged at the current rate.

When using the "Groza" exchange service, it is important to remember other rules:

All currency exchange transactions occur only on the site itself. You should not share your details and payment information with third parties in the chat, social networks and instant messengers, even if they are technical support representatives;

For exchange transactions involving cryptocurrencies (sale/purchase), the current change in the exchange rate by 0.5% or more is important. If the value of the cryptocurrency has changed within these limits from the moment the application was submitted to its execution, the final exchange rate will be changed. In the event that the rate changes in a positive direction for the exchange service, the application is not recalculated;

Refunds are not possible after the application has been received

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