Exchange rules

Groza Exchange Service User Agreement

1. General provisions

This agreement is concluded between the client and the Groza online service for the exchange of fiat, electronic and crypto currencies (hereinafter referred to as the "contractor"). Before using the service, the client must familiarize himself with the regulatory framework, in particular, to study this user agreement. By status, it is equivalent to a written document, and has full legal force. The client cannot count on 100% Groza functionality and assistance from the service until he has read the text below.

2. Terminology

To simplify the understanding of the regulatory framework, all terms on the website have a clear definition.:

Groza is a brand (trademark) and the name of an online service that performs currency exchange through a software interface.;

Executor is a service that exchanges cryptocurrencies, electronic and fiat money at established rates;

The client is an individual who receives services from the contractor (exchanger);

Fiat (fiduciary) money - standard monetary currencies (rubles, dollars, euros, etc.) stored on bank accounts/cards;

Electronic money is a virtual currency with a unique designation and its own unit of account (WebMoney, Qiwi, AdvancedCash, etc.);

Cryptocurrency is an electronic means of payment that has no physical expression (only virtual);

Payment systems are a substitute for payments in physically expressed money: both within the country and in the international currency market;

Payment is a financial transaction for transferring funds from the client to the contractor and vice versa.;

The application is a written/programmatically executed intention of the client to exchange funds.;

A partner is an individual who attracts new customers to an online service (on a paid basis).

3. What are the client's responsibilities?

If the client plans to use a bank card to carry out exchange operations, it must be verified beforehand, that is, to verify its ownership. The contractor has the right not to fulfill its obligations if:

the client specified the banking details incorrectly;

the client attempted to perform an incorrect operation (went beyond the established limits);

the transaction was prohibited by the bank or payment system.

In addition, when using the Groza service, the client must:

provide correct information about yourself and your means of payment;

have stable access to the Internet (disconnection may disrupt the transaction);

comply with all established exchange service rules.

4. What are the responsibilities of the contractor?

The Groza online service is obliged to carry out timely exchange operations at the request of customers - at the current set rates, and in full. At the same time, the contractor has the right to:

suspend the service in case of technical malfunctions, and during technical/modernization work;

reject customer requests on their own (without explaining the reasons);

request confirmation of completed transactions from customers - payment receipts and screenshots;

make discounts for individual clients and partners;

change the terms of the referral program;

do not perform exchange operations if confirmation of the client's identity is required.;

do not respond to customer messages if the customer behaves incorrectly towards the service staff.

At the same time, the most important responsibility of the contractor is to preserve the confidentiality of clients. Personal data, the size and direction of transactions - this information is securely encrypted and does not go beyond the system.

5. Rules of exchange operations

The collaboration between the client and the service provider begins immediately after the ‘Start Exchange’ button is clicked. This automatically implies that the client has read the agreement and accepted all its terms and conditions. Once payment for the request has been received, it will be processed within 24 hours.

If the client has not deposited the specified amount to the contractor's account within 15 minutes of the creation of the request, the contractor has the right to reject the operation. The application gets the "Deleted" status. If the payment occurs after the deletion, the client needs to contact the technical service (the contacts are listed on the contractor's website) and confirm their details. The active status will be returned to the application, and the funds will be successfully exchanged at the current exchange rate.

When using the Groza exchange service, it is important to keep in mind other rules.:

All currency exchange operations take place only on the website itself. You should not share your banking details and payment information with third parties in chat rooms, social networks and messengers, even if they are representatives of technical support.;

In exchange transactions involving cryptocurrencies (sale/purchase), the current exchange rate change of 0.5% or more is important. If the value of the cryptocurrency has changed within these limits from the moment the application is processed to its completion, the final exchange rate will be changed. If the exchange rate changes in a positive direction for the exchange service, the application will not be recalculated.;

A refund is not possible after the application has received the "New" status. You will only be paid for the exchange itself - in a different currency and at the current exchange rate.;

The request may receive the "Erroneous" status if the client has incorrectly specified his payment details. The transferred amount is frozen until up-to-date (reliable) information is provided. If this does not happen within 30 days, the application receives the "Deleted" status, and the funds are transferred to the contractor's income.;

If the customer receives a refund, it is not in full. The commission required for the transfer is deducted from the amount.;

If the client does not receive the amount specified in the application, the latter receives the status of "Erroneous", and the issue is transferred to the technical service. The only exceptions are those cases where the declared and initial amounts differ slightly.;

When dealing with the Bitcoin cryptocurrency, confirmation can take up to several days. These are the features of the Blockchain network, and the exchange service is unable to influence them.

By clicking the "I have paid" button, the user agrees to verify all transactions sent to the address of the exchange service. The wallet addresses will undergo AML verification for involvement in such sites as:
-Darknet Service
-Illegal Service
-Mixing Service
-Darknet Marketplace
-Scam
-Fraudulent Exchange
-Stolen Coins
-Ransom
and other
If transactions are found to be involved in these sites, the exchange office Administration has the right to request identity verification (KYC): a video selfie with a passport in hand (with readable data: passport series and number, full name), without interrupting the video to demonstrate the wallet/account from which the transaction was sent (with readable data: date and time, amount, and recipient's address). After passing full identity verification, the exchange will be suspended and a refund will be made to the sender's address, taking into account the commission spent on the transfer. If, when sending funds from the client, the exchange accounts of the exchange service are blocked due to risk control. The exchange service reserves the right to make a refund after the client's assets are unblocked on the exchange account of the exchange office.

If the Client has certain wishes for the exchange, they can be added to the Note when creating the application. The Groza online service will take them into account, but cannot guarantee the necessary execution.

6. In what cases can the terms of the agreement be changed?

The contractor has the right to change the user agreement, but the changes take effect only after publication, that is, after posting information on the Groza website. The reason for making edits may be force majeure circumstances.:

failures in telecommunication networks;

hacker attacks;

natural disasters;

strikes;

military operations, etc.

In case of force majeure, transactions are temporarily frozen and resumed after the situation normalizes. In turn, the client has the right to disputes and claims against the contractor. If you encounter any problems related to the operation of the service, send an email to the email address of the technical service (indicated on the website). At the same time, remember that all text and graphic materials posted on the contractor's website are his property. Their publication and posting on other sites entails liability under copyright law.

7. The exchange office has the right to unilaterally refuse the client to carry out a currency exchange operation without explaining the reasons.
7.1. Exchange operations are prohibited for persons under the age of 18.